Question 1

Which areas do you cover?

Accepted Answer

Hampshire, Surrey and Berkshire. If you’re nearby, we can usually help.

Question 2

Do you have a showroom?

Accepted Answer

Yes, in Yateley (GU46) in North East Hampshire. Free parking outside. Bring photos, and we’ll suggest options.

Question 3

Do you have parking?

Accepted Answer

Yes, allocated spaces outside plus free nearby street parking.

Question 4

Can you bring samples to my home?

Accepted Answer

Yes. We’ll bring shortlists based on your room, light and budget.

Question 5

How do I get a quote?

Accepted Answer

Use Get a Quote to send rough sizes and photos, or book a free home measure.

Question 6

Do I need exact measurements?

Accepted Answer

No. Rough sizes are fine for an initial estimate. We confirm everything on a free measure.

Question 7

Are quotes free?

Accepted Answer

Yes. No pressure, no hidden extras.

Question 8

What affects the price most?

Accepted Answer

Room size, product choice, subfloor work and accessories like underlay, trims and stair rods.

Question 9

Can you quote from a floor plan or builder’s drawing?

Accepted Answer

Yes. Send it over and include photos if you can.

Question 10

Who does the fitting?

Accepted Answer

Our in-house fitters. We don’t pass you to unknown subcontractors.

Question 11

Do you move furniture?

Accepted Answer

Light items, yes. Please clear small/fragile items. Heavy pieces and appliances by arrangement.

Question 12

Do you uplift and dispose of old flooring?

Accepted Answer

We can. Tell us, and we’ll include it in the quote.

Question 13

What about doors that may need trimming?

Accepted Answer

We’ll advise. We can arrange trimming for an extra charge.

Question 14

How long will fitting take?

Accepted Answer

Most rooms are done in a day. Herringbone LVT, large areas and subfloor work take longer. We’ll confirm timelines at the survey.

Question 15

Do you check the subfloor?

Accepted Answer

Yes. We test, level and repair as needed so the new floor lasts.

Question 16

What if my floor is uneven or cracked?

Accepted Answer

We’ll recommend smoothing compound, ply boarding or repairs before fitting.

Question 17

I’m worried about damp.

Accepted Answer

We can test and advise on moisture barriers or alternative products.

Question 18

What carpet is best for stairs and halls?

Accepted Answer

Hard-wearing twists or wool loops with quality underlay. We’ll match pile height to avoid trip edges.

Question 19

Are stain-resistant carpets really bleach-cleanable?

Accepted Answer

Many polypropylene ranges are. Follow the brand’s care guide.

Question 20

Do I need an underlay?

Accepted Answer

Yes. It improves comfort, reduces wear and helps carpets last longer.

Question 21

Can I have a stair runner?

Accepted Answer

Yes. We template, bind edges, and fit with rods if you like.

Question 22

Where does LVT work best?

Accepted Answer

Kitchens, halls, bathrooms and busy family rooms. It’s warm, quiet and easy to clean.

Question 23

Glue-down or click?

Accepted Answer

Glue-down gives the neatest, most stable finish. Click is quicker to install and easier to lift later. We’ll advise per room.

Question 24

Do you fit herringbone/parquet LVT?

Accepted Answer

Yes. We handle layout, borders and feature strips.

Question 25

Is laminate OK for kitchens?

Accepted Answer

Water-resistant laminates can work well. For heavy splash zones, consider LVT.

Question 26

What’s the benefit of sheet vinyl?

Accepted Answer

Soft underfoot, quiet and great value with lots of patterns.

Question 27

Which floors work with Underfloor Heating?

Accepted Answer

LVT and many engineered woods do, with limits. Avoid thick insulating underlays. We’ll specify the right system and acclimation.

Question 28

How should I run Underfloor Heating after fitting?

Accepted Answer

Bring temperatures up and down gradually. We’ll provide a simple schedule.

Question 29

How do I clean LVT and laminate?

Accepted Answer

Vacuum or sweep, damp-mop with the brand’s cleaner. Avoid steam.

Question 30

How do I deal with carpet stains?

Accepted Answer

Act fast. Blot, don’t rub. Use the brand’s approved cleaner and call us if in doubt.

Question 31

Do you provide care guides?

Accepted Answer

Yes. We share simple one-page care sheets for each product.

Question 32

Are products guaranteed?

Accepted Answer

Yes. All brands carry manufacturer warranties. We’ll register them where needed.

Question 33

Is your fitting guaranteed?

Accepted Answer

Yes. If there’s a fitting issue, we’ll fix it.

Question 34

Do you take deposits?

Accepted Answer

Yes. Balance is due before fitting. We’ll confirm terms on your quote.

Question 35

How soon can you fit?

Accepted Answer

Stock items are fast. Special orders vary by brand. We’ll give realistic dates in the survey.

Question 36

Can you work out of hours?

Accepted Answer

Yes, especially for commercial jobs. Ask, and we’ll plan it in.

Question 37

Do you recycle old carpets or offcuts?

Accepted Answer

Where possible, yes. We’ll outline options and costs.

Question 38

Do you stock eco-focused ranges?

Accepted Answer

We can recommend wool carpets, low-VOC adhesives and recycled underlays.

Common Questions

Find Answers to Your Flooring FAQs

General

Measuring & Quotes

Fitting & Preparation

Subfloor & Damp

Carpets

Luxury Vinyl Tile (LVT)

Laminate & Sheet Vinyl

Underfloor Heating

Aftercare & Maintenance

Guarantees & Warranties

Payments & Scheduling

Recycling & Sustainability

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